Shipping & Returns Policy

Federal law requires every firearm to be transferred through a licensed Federal Firearms Licensee (FFL). We cannot ship firearms directly to customers.

• All firearms ship to a valid FFL dealer for pickup; you provide the required information at checkout.
• The receiving FFL completes the background check, state paperwork, and legal transfer before releasing the firearm to you.
• Firearms remain securely stored at the distributor or FFL until the transfer is complete.
• Firearms ship only to valid FFL addresses in compliance with federal and state law.
• Tracking information reflects shipment to the receiving FFL, not to your personal address.

• Ammunition must be purchased and shipped separately from firearms.
• You must be 18 or older for shotgun ammunition and 21 or older for rifle or handgun ammunition.
• Ammunition ships via our carrier partners to standard addresses in the contiguous United States.
• Certain states may require a FOID card, State ID, or Pistol Permit on file before ammunition can ship.

Keys Gun Shop offers a hassle-free return policy on accessories, non-regulated merchandise, and damaged or defective goods, subject to the specific rules for firearms and ammunition below. To qualify for a return, the product must be in the same new condition in which you received it.

When requesting an RMA, please have the following ready:

• Product part number
• Invoice or order number
• Your full name, address, phone number, and email address

Items returned without an RMA, or sent to the wrong address, may be refused or delayed. After your RMA is approved, we will provide return instructions and, when applicable, a prepaid shipping label.

• Firearms cannot be shipped by customers or returned through standard mail or carrier pickup. All firearm returns must be coordinated through a licensed FFL.
• After RMA approval, the firearm must be unloaded and returned to our designated FFL address.
• Returns are accepted only for defective or damaged firearms reported within 10 days of delivery to the receiving FFL.
• Once a firearm has been transferred to the customer through the background-check process, it is considered used and is non-returnable except for a verified warranty or defect issue.
• Replacement firearms or credits are sent only to a valid FFL — never directly to a customer.

• Damaged ammunition shipments must be reported within 10 days of receipt so we can process a carrier claim.
• We will replace or credit damaged ammunition once the claim is verified.

• Shipping damage should be reported within 10 days of receipt. If a replacement is needed, it ships free of shipping and handling fees once the returned item is received.
• Defective merchandise must be returned within 30 days. We will ship you a new, undamaged item free of shipping and handling fees. After 30 days, defective merchandise should be returned to the manufacturer under its return/warranty policy.
• When you contact us for an RMA on a damaged or defective item, we will follow up with return shipping instructions, including a shipping label where applicable.

• All shipments and returns must comply with federal firearms regulations, carrier rules, and applicable state and local laws.
• By placing an order or initiating a return, you certify that you are legally permitted to purchase, receive, handle, and return the products involved.